Senior Customer Service Advisor

£25,000
Newcastle-under-Lyme

LM0429
Permanent

Liz Moore
01270 445599 EXT 309

SENIOR CUSTOMER SERVICE ADVISOR – NEWCASTLE-UNDER-LYME

£25K plus quarterly bonus
Monday to Friday 9am-5pm

Are you an experienced, hands on, Senior Customer Service Advisor who is passionate about leading a team to achieve first time resolution, ensuring customers are receiving a world class service?

Essential Experience:

  • Managing a team of customer service advisors
  • Minimum of 2 years customer service experience within a corporate environment

Job Role:

  • Handing out daily work – ensuring service levels are achieved
  • Ensuring all emails and admin requests are handled in a professional and timely manner
  • Answering inbound customer service queries
  • Handling escalations to ensure customer resolution and satisfaction
  • Responding to queries through Web Chat and reviews on Trust Pilot

Benefits:

  • Sociable working hours
  • Quarterly bonus
  • 25 days holiday plus Bank holidays
  • Enhanced pension scheme
  • Excellent career prospects

Full job spec available at interview stage

Due to the high volume of applicants, only shortlisted candidates will be contacted

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