Customer Experience is at the heart of everything my client does – if you’d like to be a part of this please get in touch!

Reporting directly to the Customer Service Manager, you will ensure customers receive a first-class customer service experience.

Key responsibilities will include:

• Receiving and processing sales order, credits and returns, filing documentation for compliance
• Liaising with customers regarding production, logistics and supply functions
• Supporting the area sales managers and sales function
• Handling incoming calls, general enquires and managing the central inbox
• Developing product knowledge
• Receiving and processing sales orders, credits and returns
• Processing import/export shipment transactions
• Liaising with internal customers and stakeholders

Key skills and experience required:

• Strong experience with telephone-based customer service/direct sales is essential (B2B)
• Good PC skills – Microsoft Office
• Experience or working in an ERP or SOP business system preferred
• CRM and CDP experience would be a strong advantage
• NVQ Level 3 or equivalent in Business Admin or Customer Service would be beneficial

Hours of work: 8.15am – 5.15pm, Monday – Thursday and 8.15am – 2.15pm, Friday

Holidays: 25 days + bank holidays

Generous pension scheme

Private medical insurance

Life assurance