This is a marvelous opportunity to work in customer services within the adhesives industry, within a modern head office in Hemel where the benefits include a free lunch every day! – yes – completely free lunch! (Whenever you get back to the office)

The key challenges will include:

•          Acting as the first point of contact for all customer service requests and responding customer calls and emails regarding order enquiry.

•          Processing orders including order entry, expediting orders, changing orders, returns, monitoring order status and resolving discrepancies

•          Proactively manage and supporting of end to end business processes

• Controlling consignment stocks and third party direct deliveries

•          Proactively communicating with other departments, supporting finance team and sales in cash collection and bad debt activities

•          Timely recording of customer complaints in SAP

•          Ensuring optimal phase in and phase out activity in alignments with Engineering and Launch Support

•          Supporting the continuous improvement initiatives and working proactively to ensure all local SHE objectives are achieved

Qualifications / Experience Required:

         Previous customer service experience, preferably from a FMCG company

         Knowledge of SAP would be an advantage

         Excellent written and verbal communication skills

• Customer focused and problem solving orientated

• Ability to work on own initiative, be proactive and self-directing