Customer Service Agent

Crewe, Cheshire


Claire Pierce
01270 629090

My Crewe-based client is looking for 2 Customer Service Representatives to join their growing organisation offering Business Telecommunication Solutions.

The office is close to Crewe Train Station (4-5 min walk) so commuting from out of the area is a viable option.

Working hours – Monday to Thursday 9am – 5.30pm and Friday 9am – 3pm No weekend work!

Starting salary of £22,000 increasing to £24,000 after successful completion of probation (approx. 6 months).

The Role:

  • Manning a busy customer service desk supporting existing client base.
  • Listening to the client’s queries/ problems and finding solutions
  • Dealing efficiently with stakeholders (internal and external) at all levels in a fast-paced environment.
  • Working with customers to ensure all their services are running as expected and identifying other areas where the company could help.
  • Build rapport whilst maintaining professional conversations.


The ideal candidate:

  • Great Customer Service skills though you do not need to have experience in this exact role.
  • Experience finding solutions for clients/ customer using your active listening skills.
  • Excellent written and verbal communication skills tailoring your emails and calls at the appropriate level for the recipient.
  • Strong IT skills including Excel, Email and able to pick up new software/CRMs easily.


If you feel that you have the experience, skills and characteristics for the job please apply today. To discuss the role or your requirements for your next role further please call Claire on 01270 629090 or email [email protected]

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