Customer Service Specialist

£19,000 - £20,740
Crewe

KD/J575
Permanent

Karen Dennis
01270 629090 ext 301

Working with the busy sales team, the Customer Service Specialist role takes the customer through order processing, to dispatch, dealing professionally with queries along the way.

 

Experience of working in a similar role is essential, preferably with technical products.

 

Key duties will include:

  • Timely and accurate generation of quotations, including follow up
  • Pre and post order communication
  • Timely and accurate handling of orders including acknowledgment, contract review and customer support
  • Maintenance of all databases to ensure customer records are up to date
  • Developing and maintaining a sound working knowledge of Company products and services
  • Proactively deal with customer comments and complaints
  • Generation of sales report etc

 

Candidates must have:

  • Excellent communication skills
  • Strong relationship building skills
  • Understanding of the need for excellent customer service
  • Good IT skills – Microsoft Office

 

Hours of work:37 hours/week Monday – Friday (flexi time)

Holidays: 25 days + bank holidays

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