Customer Service Representative

£Competitive Salary
Ellesmere Port

KD/QW3933WW
Fixed Term Contract

Karen Dennis
01270 629090 ext 301

Customer Experience is at the heart of everything my client does – if you’d like to be a part of this please get in touch!

 

Reporting directly to the Customer Service Manager, you will ensure customers receive a first-class customer service experience.

 

Key responsibilities will include:

  • Setting up customer accounts and being the lead for customer care
  • Liaising with customers regarding production, logistics and supply functions
  • Supporting the area sales managers and sales function
  • Handling incoming calls, general enquires and managing the central inbox
  • Developing product knowledge
  • Receiving and processing sales orders, credits and returns
  • Processing import/export shipment transactions
  • Liaising with internal customers and stakeholders

 

Key skills and experience required:

  • Strong experience with telephone-based customer service/direct sales is essential (B2B)
  • Good PC skills – Microsoft Office
  • Experience or working in an ERP or SOP business system preferred
  • CRM and CDP experience would be a strong advantage
  • NVQ Level 3 or equivalent in Business Admin or Customer Service would be beneficial

 

Although this is a 12 Fixed Term Contract the client offers a very attractive benefits package.

 

Hours of work: 8.15am – 5.15pm, Monday – Thursday and 8.15am – 2.15pm, Friday

Holidays: 25 days + bank holidays

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