Customer Service Coordinator



Karen Dennis
01270 629090 ext 301





As Customer Service Coordinator, you will be front-line in maintaining and delivering an excellent service for the company, promoting and sharing best practice across all areas.

Key duties and responsibilities

  • The receipt, vetting and end to end processing of customer orders to ensure all requirements are satisfied including checking full information is provided and prices are verified.
  • To control the order process in accordance with company policies and legal obligations, including the maintenance of accurate records of all aspects of the process.
  • To develop and maintain good working relationships throughout the company and with customers
  • To plan work to maximise effectiveness and efficiency of the supply chain to meet deadlines of both the company and customers.


Key skills and experience required:

  • GCSE in English and Mathematics (or equivalent)
  • High level of experience in a busy customer service-based environment working with suppliers and 3rd party agents
  • Working knowledge of MS Office, particularly Word, Excel and Outlook
  • High level of accuracy in written work and in record and data management, with the ability to assimilate information from various sources
  • Ability to prioritise tasks, multitask and meet deadlines within a busy task load
  • Ability to communicate clearly, precisely and professionally effectively and accurately with all levels with both internal and external customers
  • Ability to work independently and within a team environment
  • Flexible attitude and proactive approach to work with the ability to adapt to constant change





Hours of work: Monday – Friday, 9.00am – 5.00pm (35 hours/week)

Holidays: 25 days + bank holidays

Contributory pension scheme

Life Assurance


Critical Illness

Share this Job

Apply for this role

  • Hidden
  • Hidden
  • Hidden
  • Drop files here or
    Accepted file types: doc, docx, pdf, Max. file size: 10 MB, Max. files: 1.
    • This field is for validation purposes and should be left unchanged.

    Please be aware that this form collects your personal information. Take a look at our privacy policy for full details on how we protect and manage your data. By clicking submit you consent to having your data collected.