Customer Service Clerk

£22,000.00 - £24,000.00
Hemel Hempstead


Karen Blondel

We have an amazing opportunity to work for a company which holds leading market positions worldwide and its Brand name product business is continuously developing. Operating within both Retail and Professional Industries their Brands and products are used by widely every day.

The UK Supply Chain team covers Demand Planning, Logistics, Customer Service and Customer Collaboration. This role is a key part of the Customer Service team supporting our Professional business, ensuring excellent customer satisfaction.

II. Main tasks

1. Manage inbound communication from Internal and External customers, identifying customer needs and ensure appropriate resolution

a. Handle multiple sources of communication – phone, e-mail,

b. Work cross functionally – Sales, Logistics, Demand Planning, 3PL

c. Ensure any solution(s) are aligned and approved by relevant parties

2. Responsible for Customer Order process including taking orders over the phone

3. Help drive improvements in the team’s performance

a. Accurate allocation of error reason codes

b. Using analysis and insight, highlight key trends and possible improvements

c. Work within company practice/guidelines and compliance

III. Key attributes

· Good communication skills internally and externally

· Good level of system knowledge – MS Office applications (essential), SAP (preferable)

· Able to work calmly under pressure and deliver excellent customer satisfaction

a. Multi-task,

b. Identify and focus on key priorities

c. Manage time effectively

d. Maintain a professional attitude at all times

· Previous experience in FMCG and/or working with a Field based sales team

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