Customer Service – Claims

Job Code J248CP
Job Title Customer Service – Claims
Location Crewe
Salary OTE / £19,700
Type of contract Permanent
Job Description

My client is looking to fill a number of roles in their friendly Crewe office.

The role is full time Monday to Friday with 1 in 4 Saturdays.

In the role you will be responsible for:

  • Incoming calls, dealing with queries to be logged accurately on the custom software and offering first line support.
  • Managing expectations of the client – explaining the process clearly, asking questions and answering incoming enquiries.
  • Suggesting and upselling extra services to the clients on the phone, while supporting their claim.
  • Obtaining information accurately, inputting the data and sending the claim to the correct department.
  • Following up on any outstanding issues.
  • Dealing with peak periods without allowing standards to fall.
  • Identifying security / fraud risks and ensuring all relevant checks are carried out
  • Working in compliance with confidentiality and GDPR.


The ideal candidate will be:

  • Experienced at prioritising own work and meeting strict deadlines and working under pressure during peak times.
  • Experienced at listening well, recording data accurately and asking necessary questions to gather extra information.
  • A strong communicator with all stakeholders in the business from client to management and external contacts.
  • Confident enough to take the initiative and made decisions based on guidelines and training.
  • Flexible to work on different claims and move from one to another as dictated by work load.
  • Adept at anticipating challenges and dealing with them in a timely manner.
  • Able to work on your own initiative whilst being an integral part of a team is essential.
  • Courteous and professional in all dealings.
  • Target driven.

If you feel you have the experience and characteristics for this role please call Claire on 01270 629090 or email

Tags: Customer Service - Claims / Crewe / Up to £20000  /Permanent / Commercial.


Agent's Name Claire Pierce
Agent's phone

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