Customer Service Advisor

My well-established, Crewe-based client is looking for Temp – Perm Customer Advisors to work from their Covid-safe offices with an immediate start.

If you have experience within a Customer facing role and are looking for a move to an office-based role I am looking to speak to you, to discuss this role further.
You will be hard-working, with positive and friendly personality. Pro-active at solving problems and happy working to a process.

This job operates between the hours of 8am and 8pm Monday to Friday and One in 3 Weekends worked (Sat & Sun 9am-5pm)

The role involves:
• Handling and resolving customer queries that come through via email, Webchat and phone
• Handling and resolving delivery queries, talking to couriers and suppliers.
• Using the companies software to log accurate details of customer contact including actions taking and cause of initial problem.
• Escalating issues following the company protocol.
• Helping colleagues when required.
• Working to business, team and individual targets.

The ideal candidate skills and characteristics:
• IT Literate
• Team Player
• Great Customer Service
• Good attention to detail

If you feel that you have the experience, characteristics or skills for this role please do not hesitate to apply for role. Alternatively, you can call Claire on 01270629090 Ext 302 or email to discuss further, if you have any questions or do not yet have a CV to submit.

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