Customer Care Officer

Job Code GG13
Job Title Customer Care Officer
Location Crewe
Salary £18,000
Type of contract Permanent
Job Description

Permanent position- Customer Care Officer - £18,000 Per Annum

We are currently recruiting for a Customer Care Officer to join a vibrant team based in Crewe.

Our client is looking to expand their team with a candidate who has previous customer service experience, a friendly manner and a confident nature.

The purpose of the role is to be first point of contact for all customers and to promote excellent customer service to both existing and new customers and other stakeholders.

The ideal candidate will be adaptable and have previous experience in dealing with a high volume of inbound calls and emails.

The role will include-

  • Work closely with Team Leader regarding the provision of a Customer Care Team for customers. This will include on-going monitoring and training
  • Processing enquiries from the telephone, email, LiveChat, etc
  • Updating personal information on records
  • Liaising with other departments, as required, regarding queries
  • Handle all data protection breaches for the Customer Relations team, liaising with Compliance
  • Ensuring Navision and CRM databases are updated and interactions logged
  • Dealing with administration of deceased customers, liaising with family/Solicitors including Letters/Power of Attorney, requesting refund and claims payments
  • Assistance with Monthly Data Validation checks
  • Perform other duties as specified from time to time by the Senior/Team Leader or Manager
  • Assist the organisation in achieving its strategic goals and Balanced Scorecard objectives. This includes, but is not limited to, working to achieve the relevant departmental KPI’s and attending relevant training sessions

Education, Skill and Knowledge Required-

  • Previous experience in a busy office environment
  • Prior experience of customer services; call centre experience
  • Excellent telephone manner and communication skills
  • Good standard of grammar and spelling with attention to detail
  • Good organisational skills
  • Ability to work on own initiative and with others in a small team
  • GCSE in English and Maths Grade A-C essential.

Please note- due to the high capacity of applications received, we may not be able to contact every candidate if unsuccessful.

Tags: Customer Care Officer / Crewe / Up to £20000  /Permanent / Commercial.


Agent's Name Ginnie Garnett
Agent's phone

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