Due to increased workloads, my client is recruiting for a Client Services Agent who understand customer excellence to join their team. Reporting directly to the Client Services Manager, the key duties/responsibilities are:

• Direct all client calls to the correct account manager
• Respond to all written client communications
• Ensure all client correspondence is recorded in line with business practice
• Ensure all complaints are handed to the account managers, escalated where appropriate and recorded
• Support the sales team to ensure each sales opportunity is maximised
• Assign client leads to the account managers to maximise sales opportunities
• Actively work on public platforms – Trustpilot, live Web Chat etc
• Ensure GDPR regulations are complied with
• Incorporate and research existing and future product ranges

Key skills and experience required:

• Excellent communication skills – written and verbal – confident and professional telephone manner
• Strong organisation skills
• Able to prioritise work load – strong time management skills
• Calm when under pressure and able to work to set deadlines
• Self motivated and proactive
• Excellent IT skills

Hours of work: Monday – Friday, 8.45am – 5.45pm (one shift per fortnight 10.00am – 7.00pm)

Holidays: 25 days + bank holidays

Quarterly bonus

Profit related pay after 12 months service

Attractive pension scheme