Client Relationship Coordinator

£21,000-£23,500 Per Annum DOE
Crewe

ABS/DB/CRC
Permanent

Dale Broadfield
01270 509266

We’re looking for a highly organised Client Relationship Coordinator with excellent administrative skills to join the Sales Support team at a well-established interior design company in Crewe, Cheshire.

The Company

Starting in 2000, the company has been operating for 22 years. The company has built a reputation for both the quality of its designs and their consistency in their delivery at scale. They have many long-standing relationships throughout the residential development sector – including Redrow Homes, Taylor Wimpey, Barratt David Wilson and Bellway Homes.

The Role

Providing focused support for their external clients and internal Client Account Management team to support end-to-end show home solutions. Whilst managing the daily internal and external administration, you’ll need to communicate with the teams to allow the work stream and relationship to function proactively. The role will also include engaging with their in-house departments and external clients in both the pre and post-installation stages of show home design.

Key Responsibilities

  • Manage the co-ordination & expectations of the Client Account Managers and SBI Client requirements
  • Manage the content of weekly scheduled meetings with Client Account Managers to include;
  • Updating of sales forecasts
  • Updating of systems including the in-house Design Costings system
  • Managing the accurate content of the Client Accounts Managers schedule through to the Design Team
  • Weekly progress report
  • Work with the Design Team and Client Account Managers to ensure accurate budget and quotations are produced pre-presentation and installation
  • Liaise and coordinate with the sales and design teams to ensure schemes and briefs meet presentation dates
  • Manage Clients’ expectations on delivery of miscellaneous quotations & communication
  • Manage post-installation additional requirements from request to quotation through to installation
  • Working to scheduled and tight deadlines
  • Ensure accurate and efficient running of projects between Sales, Operations and Design Teams
  • Provide all sales administration for Clients and Client Account Managers from pre-signoff to installation including the administration for ad-hoc and additions quotes.
  • Support the Client relationship when Client Account Managers are unavailable.
  • Use the in-house systems and communication tools, including Workplace, to communicate internally with departments in a timely manner.

Experience and Skills for the Role

Working in fast-paced sales, account management or a customer service environment would provide valuable experience for this position.  Having strong administration skills and a keen attention to detail are also essential.

You must have an excellent standard in literacy and numeracy and excellent computer literacy and experience of working with Excel to create reports and log information.

Previous Experience in the interior design, housing or construction industry and the use of sales databases or customer relationship management systems would be desirable but not essential.

The Offer

This is a permanent position (subject to completion of a three-month trial) and offers a salary of up to £21,000 – £23,500 per annum, depending on experience.

Your working hours will be 8:30am to 5:00pm or 9:00am to 5:30pm Monday to Friday.

Sound like the position for you? Give Dale at Absolute Recruitment a call on 01270 509266 today or email [email protected]

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