Claims Assessor

Job Code GG14
Job Title Claims Assessor
Location Crewe
Salary £17,677
Type of contract Permanent
Job Description

Permanent position- Claims Assessor- £17,677 Per Annum

We are currently recruiting for a Claims Assessor on behalf of our client based in Crewe who are looking for a confident individual with Customer service experience to join their Claims Team.

Position Summary-

  • To ensure that valid claims are processed quickly and accurately to achieve KPI
  • To provide clerical and administrative support
  • To deliver a service to the customer in line with the companies Treating Customers Fairly Conduct of Business Principles and business objectives
  • To represent the company in a professional manner at all times

Main Duties-

  • Ensure that correct payments are made on eligible claims and provide a full explanation when payment has been declined in line with Company and regulatory requirements
  • Pass possible fraudulent or incomplete claims to the Verifiers for confirmation
  • Input and update of bank details and personal information on member records
  • Data entry input of claims and checking
  • Respond to members claims queries and correctly log interactions
  • Assist other Claims staff as required
  • Any ad hoc tasks requested by your Manager/Team Leader/Senior

When required-

  • Create benefit payments and corresponding reports
  • Send letter to member where a BACS claims payment sent via email has bounced back
  • Create/amend benefit tables on the Navision system to ensure that correct benefits are paid
  • Deal with claims where there has been an alteration in membership status
  • Do code changes and balances when an incorrect payment has been paid to a member
  • Obtain secondary confirmation from Hospitals where needed

Education, Skills and Knowledge Required-

  • Friendly, professional and excellent telephone manner
  • Strong team player
  • GCSE (or equivalent) grade C or above in English and Maths
  • Experience of data input & procedures
  • Time management – ability to handle multiple priorities, organise work and meet deadlines
  • Strong customer service and communication skills
  • Self motivated and able to use own initiative
  • Knowledge of Microsoft office applications
  • Experience of working in a regulated environment an advantage
  • Strong administrative and organisational skills

Unfortunately, due to the high volume of applicants it is not possible to respond to each individual. A shortlist of potential Candidates, based on experience, will be contacted.

If this sounds like the next step in your career please apply now or call Ginnie or Claire to discuss any aspects of this role on 01270 629090.

Tags: Claims Assessor / Crewe / Up to £20000  /Permanent / Commercial.


Agent's Name Ginnie Garnett
Agent's phone

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