Business Analyst Manager

£40,000 - £45,000 DEP ON EXP
Newcastle under Lyme


Karen Dennis
07909 489748

This role is key to the business and will report directly to the Operations Manager.  The Business Analyst Manager will be responsible for providing accurate reporting to allow senior management to make decisions about future planning and sales.


Candidates will need experience in a similar analytical role, within a business to consumer environment, ideally working with sales data and client profiling.


Key duties will include:

  • Delivering a high level of reporting in line with business KPIs
  • Maintaining and updating reporting requirements
  • Implementing new reporting when required to support business strategy
  • Monitoring call centre efficiency, providing a monthly presentation on performance
  • Analysing and evaluating data to improve business results
  • Reviewing reporting with Management to identify problems, generating solutions for improvement
  • Analysing statistics to ensure reporting supports the business needs
  • Segmenting and profiling client data to establish client buying trends
  • Identifying areas for improvement across the business
  • Maintaining full client database to provide profiling analysis


Key skills required:

  • Excellent IT skills – especially Microsoft Excel
  • Ability to identify problems and provide solutions
  • Ability to understand client buying trends and needs
  • Excellent communication skills at all levels – both written and verbal
  • Ability to customise reporting to improve business efficiency
  • Strong attention to detail and accuracy


In return for the above, you will receive a very warm welcome from the team, and a vibrant working environment.  The client offers great staff incentives and recognition schemes.

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