Agent Support Co-ordinator

Job Code 434/16
Job Title Agent Support Co-ordinator
Location Crewe
Salary £8.97ph
Type of contract Fixed Term Contract
Job Description

Role:

This vacancy is within our Agent Support Team, which offer telephone based support to over 300 agents selling our products across the UK and Ireland.

Responsibilities:

The Agent Support Team are involved in all aspects of an ‘Agents’ business. This can be a variety of technical assistance with their mobile delivery tool application, helping them manage their orders in their online ‘portal’ as well as Asset, Commission and Stock Tracking issues.

Skills

  • The successful candidate will need to be technically minded and comfortable explaining difficult concepts over the phone
  • The candidate will also need to show the ability to take ownership and responsibility of an issue from start to finish
  • Must be an active listener and able to communicate effectively to internal/external persons
  • Strong understanding of Standard T. Packages i.e. Office/Excel/Word
  • Issue diagnosis
  • Next issue avoidance
  • Relationship management

Tags: Agent Support Co-ordinator / Crewe / £8.51 - £9.00  /Fixed Term Contract / Commercial.

 

Agent's Name Aaron Green
Agent's phone
01270629090

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