Customer Service Representative

Karen Dennis

Working within a small Customer Service team, you will have strong telephone based customer service experience and will be able to demonstrate a warm and approachable telephone manner.   Key responsibilities will include: Receiving and processing customer orders accurately and in a timely manner Communicating effectively with customers/stakeholders Documenting all relevant information for customer orders Checking and validating all customer orders Ensuring the client systems are kept up to date with customer information Processing return notes General administration duties Documenting any customer complaints Liaising with sales staff to maximise sales opportunities Attending and contributing to customer experience meetings   Key …